STS STAR

Printer Troubleshooting

Work through common printing, connection, scanner, driver, and supply problems.

Restore communication between your printer and computer or network.

Remove jammed paper safely and reduce the chance of another jam.

Resolve faded output, streaks, banding, smudges, or missing colors.

Install or refresh printer software using safe, manufacturer-provided resources.

Restore scanning from an all-in-one printer to a computer or mobile device.

Check cartridge installation, contacts, packaging seals, and compatibility.

Work through power, queue, connection, paper, and supply checks.

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More troubleshooting guides

Choose the guide that most closely matches your device, connection, or symptom.